Assertive behaviour - a key characteristic of effective managers and employees. This course addresses how to deal with unreasonable managers or subordinates, handling lack of co-operation from other departments, communicating unpopular policies or decisions, and managing senior managers’ expectations.
Our Assertiveness Workshop courses improve your assertiveness in the workplace. We ground you in the theory and then practise role-play using actors and video techniques. Download More Information: PDF File (45 Kb)

Forum Workshops - Managers face complex and difficult interpersonal situations. Most lack the experience to handle these effectively; intransigence exists within your organisation as well as clients and customers’.
Examples include staff redundancy, union negotiations, disruptive employees etc. Externally, as a company ‘spokesman’ you face disgruntled customers, aggressive investors or investigative agencies.
Our Forum Workshops prepare you to face these difficult situations. Through role-play you practise and play out scenarios together with actors and supported by video techniques. With this preparation you will be more effective when dealing with the real life situation. Download More Information: PDF File (45 Kb)

Job Interview are daunting. Whether it’s for a new job, internal promotion or redundancy most candidates fail to give their best as nervousness inhibits their effectiveness.
Our Interview Skills Workshops prepare you to face interviews. Through video sessions we conduct dummy interviews and provide beneficial practice in preparation for the real thing.
We borrow many of the proven techniques from the Extreme Presentation Skills course to enhance candidates’ image and confidence. Download More Information: PDF File (45 Kb)